General Manager for 5 stars hotel

The General Manager of a 5-star hotel in Beirut, Lebanon, plays a pivotal role in ensuring the smooth operation and overall success of the establishment. This position requires a dynamic leader with extensive experience in the hospitality industry, capable of driving business growth while maintaining the highest standards of service and guest satisfaction. The ideal candidate will be responsible for developing strategies that enhance the hotel's reputation, optimize operational efficiency, and foster a positive work environment for staff.

Responsibilities

• Oversee daily hotel operations, ensuring compliance with company policies and procedures.
• Develop and implement strategic plans to enhance guest satisfaction and increase revenue.
• Manage budgets, forecasts, and financial reports to ensure profitability.
• Lead and mentor department heads to achieve operational excellence and staff development.
• Establish and maintain relationships with key stakeholders, including suppliers and local businesses.
• Monitor market trends and competitor activities to identify opportunities for growth.
• Ensure adherence to health and safety regulations and maintain high standards of cleanliness and maintenance.
• Coordinate marketing and promotional activities to attract new guests and retain existing clientele.
• Conduct regular staff training sessions to enhance service delivery and operational efficiency.
• Resolve guest complaints and issues promptly to ensure a positive experience.

Preferred Candidate

• Proven experience in a managerial role within the hospitality industry.
• Strong leadership and team management skills.
• Exceptional communication and interpersonal abilities.
• Ability to work under pressure and handle multiple tasks simultaneously.
• In-depth knowledge of hotel operations and financial management.
• Fluency in multiple languages is a plus.
• Strong problem-solving skills and a customer-focused mindset.
• Experience in developing and implementing marketing strategies.
• Proficient in using hotel management software and technology.
• Commitment to maintaining high standards of quality and service.

Skills

• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Financial acumen and budget management expertise.
• Proficiency in hotel management software and technology.
• Strategic planning and marketing skills.
• Customer service excellence and conflict resolution abilities.
• Knowledge of health and safety regulations.
• Ability to analyze market trends and adapt strategies accordingly.