Renewal Team Leader-Property Management

Job Summary

The Renewal Team Leader is responsible for managing the end-to-end lease renewal process, leading a team of Renewal Agents, coordinating with landlords and tenants, and ensuring timely renewals in compliance with company and legal requirements.

Key Responsibilities

• Manage and supervise a team of Renewal Agents handling daily and monthly lease renewals.
• Ensure all lease renewals are completed before the lease expiry date.
• Post lease expiry, coordinate with the Legal Team for renewal payment follow-up or eviction procedures if payment is not received.
• Coordinate with landlords to obtain rent approvals and renewal terms.
• Communicate approved rents (as per Management or Landlord approval) to tenants.
• Send renewal reminders to tenants 95 days prior to lease expiry.
• Prepare and share weekly and monthly renewal status reports with landlords.
• Prepare renewal status reports
• Oversee daily, weekly, and monthly renewal-related tasks and responsibilities.
• Ensure all valid and mandatory renewal documents are collected at the time of renewal; follow up on pending documents and ensure completion within 3 months.
• Handle walk-in tenants and attend calls related to rent negotiation, lease cancellation, and penalty charges.

Skills & Competencies

• Strong team management and coordination skills
• Excellent communication and negotiation abilities
• Good knowledge of lease renewal processes and documentation
• Ability to handle multiple deadlines and reports
• Problem-solving skills and attention to detail

Preferred Experience

• Experience in property management, leasing, or real estate operations
• Prior experience leading a team handling renewals or contracts

Job Type: Full-time

Education

• Bachelor's (Required)

Experience

• Renewal-Property Management: 3 years (Required)