Customer Relationship Manager

We're Hiring: Customer Relationship Manager

Job Summary The CRM Manager will be responsible for managing customer relationships and data.

Key Responsibilities

• Develop and execute a CRM strategy aligned with overall business and marketing goals
• Define customer segmentation models Build customer journey maps and lifecycle marketing programs
• Plan and execute multi-channel CRM campaigns
• Audit, Assess and enhance existing loyalty and reward program
• Optimize UI/UX of existing programs and create new ones
• Own customer data quality, segmentation, and database hygiene
• Review campaign performance and analytics
• Optimize Call Center Management processes

Qualifications

• Education: Bachelor’s degree in marketing, Business Administration, or related field (Masters degree is a plus)
• Experience:
• 4–7 years of experience in CRM, database marketing is a must
• Proven track record managing customer retention and loyalty programs
• Experienced and knowledgeable of CRM platforms

Skills Needed

Technical

• CRM software proficiency
• Data analysis

Analytical & Soft Skills

• Strong quantitative and analytical thinking, ability to translate data into actionable strategy
• Project management and organizational skills
• Cross-department communication and stakeholder management
• Customer-centric mindset

Please send your CV to hr@medco.com.lb