Human Resource Manager

Senior HR & People OperationsManager

Maison Dada | Beirut, Lebanon

Location: Beirut, Lebanon

Employment Type: Full-time, On-site

Department: Human Resources

Reporting To: General Manager / Ownership

Industry: Boutique Hospitality, Restaurants & Lifestyle

About Maison Dada

Maison Dada is a distinctive boutique hospitality concept in the heart of Beirut, combining restaurants, rooftop dining, and exclusive boutique accommodation.

With two restaurant concepts, three boutique apartments, and a growing multidisciplinary workforce, Maison Dada aims to deliver exceptional hospitality through creativity, service excellence, and memorable guest experiences.

As our operations develop, we are seeking an experienced, hands-on Senior HR & People Operations Manager to establish a strong people-management foundation and help build an engaged, accountable, and high-performing organization.

Position Overview

The HR Manager will lead all aspects of human resources and people operations, with a particular focus on employee retention, workplace relations, performance management, organizational discipline, and management development.

The successful candidate will be expected to move beyond administrative HR functions to become a trusted advisor to management, fostering a positive workplace culture while maintaining professional standards and operational accountability.

This is a hands-on leadership role requiring strong hospitality experience, sound judgment, and the ability to build HR systems in a growing organization.

Key Responsibilities1. Employee Relations & Retention

• Identify and address the root causes of employee turnover, dissatisfaction, and absenteeism.
• Conduct employee feedback sessions, stay interviews, and exit interviews.
• Manage workplace grievances, interpersonal conflicts, and sensitive employee matters with fairness and confidentiality.
• Develop retention initiatives that improve employee engagement, trust, and stability.
• Promote a respectful and professional workplace environment.

2. Performance Management & Discipline

• Establish clear performance expectations, employee conduct standards, and disciplinary procedures.
• Implement consistent, documented, and legally compliant performance and disciplinary processes.
• Support department managers in addressing poor performance and behavioral concerns.
• Introduce structured probation reviews, performance evaluations, and improvement plans.
• Ensure accountability applies consistently to both management and frontline employees.

3. HR Systems, Policies & Compliance

• Develop and implement employee handbooks, HR procedures, job descriptions, and internal regulations.
• Ensure compliance with Lebanese labor legislation, NSSF requirements, and applicable employment regulations.
• Maintain accurate employee records, contracts, attendance, leave, and personnel documentation.
• Establish reliable HR reporting systems and appropriate confidentiality controls.
• Coordinate with finance on payroll administration, overtime, compensation, and tip-related policies.

4. Recruitment, Onboarding & Workforce Planning

• Manage end-to-end recruitment for restaurant, kitchen, bar, housekeeping, guest services, and administrative positions.
• Introduce structured selection methods to improve recruitment quality.
• Establish consistent onboarding and probation processes.
• Work with operational managers to develop staffing plans aligned with business demand.
• Monitor staffing costs, employee turnover, and workforce efficiency.

5. Leadership Development & Organizational Culture

• Coach restaurant managers, chefs, supervisors, and department heads on people management.
• Strengthen communication, teamwork, and collaboration across departments.
• Clarify organizational responsibilities, reporting relationships, and management authority.
• Develop practical management training covering feedback, conflict resolution, scheduling, and accountability.
• Help establish a service-oriented organizational culture aligned with Maison Dada's identity.

6. Training & Service Excellence

• Collaborate with operational leadership to identify employee training needs.
• Coordinate onboarding, hospitality service, professional conduct, and supervisory training.
• Establish development pathways for high-potential employees.
• Support management in improving consistency, teamwork, and guest-service delivery.

Candidate Requirements

Professional Experience

• Minimum 7 years of progressive HR experience, preferably including at least 3 years in an HR management or senior generalist role.
• Proven experience within hospitality, restaurants, hotels, or multi-outlet food and beverage operations.
• Demonstrated success managing employee relations, workforce stabilization, or organizational improvement.
• Practical experience implementing HR policies, performance systems, and recruitment processes.
• Strong working knowledge of Lebanese labor law and NSSF procedures.

Core Competencies

• Excellent interpersonal and conflict-resolution skills.
• Strong leadership presence and ability to influence senior management.
• High integrity, discretion, objectivity, and professional judgment.
• Ability to balance employee wellbeing with business requirements.
• Strong organizational, analytical, and problem-solving capabilities.
• Comfortable working in a fast-paced, hands-on hospitality environment.
• Proficiency in HR reporting, payroll coordination, and common office tools.

Education & Languages

• Bachelor's degree in Human Resources, Business Administration, Psychology, Hospitality Management, or a related field.
• Professional HR qualifications or certifications are advantageous.
• Fluency in Arabic and English required; French is an advantage.

Initial 90-Day Priorities

The successful candidate will be expected to First 30 days — Diagnose and stabilize

• Assess workforce composition, turnover, employee relations, and major HR risks.
• Review compensation practices, personnel documentation, and attendance systems.
• Identify immediate employee-retention priorities.
• Recommend corrective actions to management.

Days 31–60 — Establish structure

• Implement core HR policies and standardized employee procedures.
• Improve recruitment, onboarding, and performance-management practices.
• Introduce consistent employee grievance and disciplinary processes.
• Begin targeted leadership coaching.

Days 61–90 — Build sustainability

• Establish monthly HR performance reporting.
• Implement employee feedback and retention monitoring.
• Launch prioritized employee and supervisory development initiatives.
• Present an actionable longer-term people strategy to ownership.

Key Performance Indicators

Success will be evaluated through measurable progress in:

• Employee turnover and retention.
• Attendance and workforce stability.
• Employee relations and grievance resolution.
• Recruitment quality and onboarding effectiveness.
• HR documentation and legal compliance.
• Performance-management consistency.
• Management capability and employee engagement.
• Training completion and workforce development.

What We Offer

Maison Dada offers an opportunity to play a central role in developing the people culture and management systems of a distinctive Beirut hospitality concept.

The successful candidate will have meaningful responsibility, close collaboration with senior leadership, and the opportunity to make a measurable impact on employee experience and business performance.

Compensation: Competitive and commensurate with experience.

Application

Qualified candidates are invited to submit their CV and a brief summary of relevant hospitality HR experience to [Recruitment email address].

Please highlight experience with employee retention, employee relations, HR system implementation, or hospitality workforce management.

• Maison Dada is committed to fair employment practices, professionalism, and a respectful working environment.