Call Quality Evaluator / Monitor

🚀 We’re Hiring: Call Quality Evaluator / Monitor

📍 Location: Beirut

🌍 Coverage: MENA | 🕘 Format: Full-time, Shift-based | 🏢 Office-based

We are a fast-growing IT company driven by professionalism, ambition, and results. Our collaborative team values knowledge sharing, continuous improvement, and achieving goals together.

We are looking for a detail-oriented Call Quality Evaluator / Monitor to join our Customer Solutions team. You will be responsible for monitoring and evaluating customer calls, ensuring quality standards, and driving the overall customer experience.

Key Responsibilities:

Evaluate & Score: Review customer interactions based on standardized quality criteria.

Analyze: Identify performance trends and key areas for operational improvement.

Report: Prepare quality performance reports and provide constructive feedback to management.

Requirements:

Education: Bachelor’s degree in Business, Communications, or a related field.

Experience: 2+ years in Customer Service (1+ year in Quality Monitoring preferred).

Skills: Strong analytical and listening skills, high attention to detail, and proficiency in Excel/Google Sheets.

Judgment: Ability to remain objective and deliver feedback tactfully.

Languages (Mandatory):

Arabic: Native or near-native fluency.

English: Upper-Intermediate (B2) or higher.

French: Upper-Intermediate (B2) or higher.

What We Offer:

💰 Salary: $600–$650 + performance-based bonus (after 2-month probation).

🍽️ Benefits: Corporate meals provided.