Nurse Case Manager

JOB SUMMARY

Integrate case management functions into the patient care, discharge, and home

planning processes by utilizing available resources to enhance quality and

cost-effective outcomes. Execute case management activities by coordinating and

facilitating transfers among different levels of care, both within the

institution and from facility to facility. Apply the American Nurses Association

Nursing Administration Scope and Standards of Practice, participate in planning

activities to promote Magnet standards in the Nursing Services Department and

enforce Joint Commission International (JCI) requirements. Support the mission

and vision of the American University of Beirut Medical Center (AUBMC) and that

of the Nursing Services Department.

ESSENTIAL FUNCTIONS / TASK GROUPS

• Provision of Case Management Services:
• Greet, receive, and create a positive experience for every patient/family by

demonstrating a professional, caring, empathetic and friendly approach

following the service excellence standards and guidelines.

• Identify eligible patients for case management based on inclusion criteria,

including referrals, case complexity, admission frequency, length of stay,

and cost considerations.

• Act as a patient advocate by coordinating with physicians to develop and

follow-up on care and treatment plans, ensuring patient safety,

cost-effectiveness, and desired patient outcomes.

• Investigate, report, and justify extended critical care patient stays,

managing variances and delays to maintain optimal patient care standards.

• Promote efficient utilization of clinical resources, mobilizing resources as

needed to achieve goals and desired clinical outcomes within established

timeframes.

• Ensure timely completion of patient lab tests, procedures, and imaging,

adhering to established timeframes.

• Coordinate and facilitate patient transfers within the institution, to

external services or from facility to facility by fostering interdisciplinary

communication.

• Conduct and promote patient care conferences and multidisciplinary approach

to ensure appropriate resource utilization, quality care, and cost-effective

outcomes.

• Participate in research studies and performance improvement projects to

contribute to the advancement of healthcare practices.

• Determine required resources based on diagnosis, severity, service intensity,

and other relevant criteria, using national and regional length of stay

standards and community norms to ensure cost-effective outcomes.

• Negotiate funding and insurance issues with patients, families, and

healthcare providers to enhance cost effective utilization of services while

maintaining quality outcomes.

• Perform other related duties as assigned by the Nurse Leader for Clinical

Affairs or Director of Nursing.

COMPETENCIES

Client Focus. Plan Of Care, Communication Skills, Problem Solving, Planning &

Organizing, Quality Management, Patient Assessment.

KNOWLEDGE / KNOW-HOW

Knowledge

Knowledge of case management

Knowledge in current clinical diagnostic procedures and treatments and skills in

applying this knowledge in a review.

Knowledge of international nursing services is a plus.

Education

Minimum Education: Bachelor's Degree in Nursing.

Preferred Education: Master's Degree in Nursing or healthcare related field.

Certifications

Commission for Case Management Certification (CCMC) is a plus.

Experience

Minimum Experience: 5 - 7 years of experience as a Registered Nurse at AUBMC or

7 - 9 years of experience in a similar healthcare setting.

Languages

Minimum Languages: English and Arabic (EEE >/= 32) Preferred Languages: French

is an asset.

Computer Skills

Proficient in the use of Microsoft Applications

REPORTING CHANNEL / SUPERVISORY CHANNEL

Reporting Channel

Reporting to: 1st Level: Nurse Leader for Clinical Affairs

Reporting to: 2nd Level: Director of Nursing

JOB CHARACTERISTICS

Physical Effort

Moderate Physical Effort

Work Schedule

Shift Basis and/or On-Call

Working Conditions

Exposed to patient element