Customer Service Manager

We're Hiring: Customer Service Manager

Location: Lebanon

Company: Evo Wallet

Evo Wallet is seeking an experienced and customer-focused Customer Service Manager to lead our customer support operations, enhance service quality, and ensure an exceptional customer experience across all channels.

Key Responsibilities

Lead and manage the Customer Service team to achieve performance targets.

Develop and implement customer service policies, procedures, and standards.

Monitor service quality, customer satisfaction, and team performance metrics.

Collaborate with internal departments to address customer needs and operational issues.

Prepare regular performance and customer insight reports for management.

Coach, train, and develop customer service representatives.

Requirements

Bachelor's degree in Business Administration or a related field.

Minimum 5 years of experience in Customer Service, with at least 2 years in a managerial role.

Experience in FinTech, Banking, Telecommunications, or Financial Services is preferred.

Strong leadership, communication, and problem-solving skills.

Customer-centric mindset with the ability to manage multiple priorities.

Proficiency in Microsoft Office and customer service management tools.

Fluency in English and Arabic; French is a plus.

Interested candidates can send their CV to

hr@xportbng.com