Key Account Manager

Key Accounts Manager

(Travel & Hospitality Industry Focus)

Location: Remote, with office in Beirut, Lebanon

Job Summary

We are looking for a highly organized and proactive Key Accounts Manager with a background in the travel and hospitality industry to manage and grow relationships with key clients, hotel partners, and travel suppliers. The ideal candidate combines strong account management and administrative capabilities with hands-on experience in travel/tourism or hotel marketing and coordination, excellent communication skills, sharp attention to detail, and the ability to manage multiple accounts and priorities efficiently.

Key Responsibilities

• ⁠ ⁠Serve as the main point of contact for key clients, hotel partners, and travel suppliers, building and maintaining long-term relationships.
• ⁠ ⁠Manage day-to-day account operations and administrative tasks related to client accounts.
• ⁠ ⁠Follow up on pending matters with clients, suppliers, hotel/travel partners, and internal teams.
• ⁠ ⁠Draft, send, and respond to professional emails and correspondence, including with hotels, DMCs, airlines, and travel suppliers.
• ⁠ ⁠Prepare and negotiate quotations, proposals, contracts, and rate agreements, including travel packages and hotel rates.
• ⁠ ⁠Coordinate and support marketing campaigns and promotional activities tied to key accounts (brochures, partner promotions, joint campaigns).
• ⁠ ⁠Organize meetings, appointments, and account review calendars.
• ⁠ ⁠Maintain accurate account records, contracts, rate sheets, and supplier agreements.
• ⁠ ⁠Prepare performance reports, account summaries, and presentations for management and clients.
• ⁠ ⁠Coordinate with internal departments (sales, marketing, operations) and external partners (hotels, tour operators, travel agencies, airlines) to ensure account needs are met.
• ⁠ ⁠Monitor account performance, deadlines, and contract renewals, ensuring timely follow-through.
• ⁠ ⁠Identify upsell and cross-sell opportunities within existing accounts.
• ⁠ ⁠Support travel arrangements, itinerary coordination, and booking follow-ups for key clients as needed.
• ⁠ ⁠Resolve client issues and escalations promptly and professionally.

Requirements

• ⁠ ⁠Bachelor's degree in Business Administration, Tourism/Hospitality Management, Marketing, or a related field (preferred).
• ⁠ ⁠Minimum 3–5 years of experience in account management, business development, or client-facing roles, with prior experience in the travel, tourism, or hotel industry (marketing, sales, reservations, or partnerships background is a strong advantage).
• ⁠ ⁠Proven track record of managing and growing client or partner accounts.
• ⁠ ⁠Excellent written and verbal communication and negotiation skills in English (Arabic is a plus).
• ⁠ ⁠Strong experience in preparing quotations, proposals, contracts, and business correspondence, ideally including travel packages, hotel rates, or tour pricing.
• ⁠ ⁠Familiarity with hotel/travel marketing practices (promotions, partner collaborations, OTA coordination) is a plus.
• ⁠ ⁠Proficiency in Microsoft Office Suite, especially:
• Excel (advanced level preferred)
• Word
• PowerPoint
• Outlook
• ⁠ ⁠Experience using Google Workspace (Docs, Sheets, Drive, Calendar).
• ⁠ ⁠Strong organizational, time-management, and multitasking skills.
• ⁠ ⁠Ability to prioritize tasks and work independently across multiple accounts.
• ⁠ ⁠High level of professionalism, confidentiality, and attention to detail.
• ⁠ ⁠Strong follow-up, negotiation, and problem-solving skills.
• ⁠ ⁠Experience with CRM systems, booking/reservation platforms, or project management tools required.

Preferred Skills

• ⁠ ⁠Ability to work under pressure and manage multiple priorities, especially during peak travel seasons.
• ⁠ ⁠Strong analytical, reporting, and forecasting skills.
• ⁠ ⁠Experience managing accounts with hotels, DMCs, airlines, or travel agencies.
• ⁠ ⁠Knowledge of travel arrangements, scheduling, itinerary planning, and coordination.
• ⁠ ⁠Familiarity with hotel operations, rate structures, or tourism marketing channels.

Personal Qualities

• ⁠ ⁠Relationship-driven and client-focused.
• ⁠ ⁠Organized and detail-oriented.
• ⁠ ⁠Proactive and self-motivated.
• ⁠ ⁠Reliable and trustworthy.
• ⁠ ⁠Professional appearance and communication.
• ⁠ ⁠Positive attitude and team player.
• ⁠ ⁠Genuine interest in the travel and hospitality sector.