Floor Manager

Hiring a Floor Manager for a wine-forward dining concept in Lebanon who will play a central role in shaping the guest experience and daily operations of the venue. The ideal candidate is a natural host with strong hospitality instincts, capable of creating a welcoming atmosphere, building relationships with guests, and leading the floor team while ensuring smooth operations.Key ResponsibilitiesSupervise and coordinate service during operationsLead, support, and motivate the waitstaffEnsure smooth communication between floor and kitchenMonitor service quality and maintain presentation standardsWelcome and seat guests with warmth and professionalism, and manage reservations and table allocationBuild lasting relationships with regular customers, create a warm, lively, and memorable atmosphereEnsure attentive and personalized service at all timesHandle guest feedback and complaints with composureGuide guests through wine selection and food pairingsPromote featured wines, tastings, and eventsSupport ongoing wine education within the team Minimum 3 years of hospitality or restaurant management experienceStrong leadership and communication skillsPassion for hospitality and guest experienceWine knowledge is a strong advantageFluent Arabic and English French is a plus