Executive Secretary (Female)

Executive Secretary (Female)

Department: Hotel Management

Employment Type: Permanent - Full Time

Location: Lebanon - Beirut

Description

The Executive Secretary ensures the professional and smooth operation of the hotel executive office. The duties include answering phone calls, scheduling meetings for the General Manager.

Key Responsibilities

• Ensure smooth operations within the executive department.
• Daily organisation of all incoming mail, calls and tracing file.
• Strong support to the General Manager with all office administration.
• Project organisation with guidance by the General Manager.
• Plan internal events and meetings.
• Evaluate guest questionnaires / supervise Customer Satisfaction Tool.
• Act as an internal mediator between departments.
• Co-ordinate public relation issues and sales transactions.
• Plan and execute mailings.
• Complaint handling.
• Prepare and coordinate VIP arrivals etc.
• Communicate hotel philosophy and represent the hotel internally and externally.
• Organise travel arrangements for the General Manager.
• Participate in meetings, prepare meeting minutes.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Skills, Knowledge and Expertise

Nationality: Lebanese

Education: Higher College Education and/or High School Diploma, Hotel Apprenticeship.

Language: English – excellent oral and written skills

Local language

Additional language - beneficial

Competencies: Excellent MS Office (Word, Excel, Power Point) knowledge

Digital equipment knowledge

To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:

• People oriented
• Passionate for European luxury
• Entrepreneurial
• Straightforward
• Stress management
• Excellent verbal and written communication skills
• Excellent listening skills
• Positive attitude
• Role model behaviour