Senior HR Officer

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. Under the supervision of the People & Culture Coordinator, the Senior Human Resources Officer is responsible for overseeing the effective delivery of HR operations across the employee lifecycle, ensuring compliance with organizational policies and local labor laws. The role provides technical guidance, quality assurance, and supervision to HR Officers, ensuring consistency and efficiency in HR service delivery across HR operations functions. The Senior HRO also plays a key role in strengthening HR systems, supporting employee relations, and contributing to organizational initiatives including staff care, safeguarding, and learning & development. Major Responsibilities HR Operations & Employee Life Cycle Management - Oversee and ensure the effective implementation of all HR processes across the employee lifecycle (onboarding, contract management, leave tracking, exits, etc.). - Review and validate HR documentation, ensuring accuracy, completeness, and compliance with internal policies and legal requirements. - Ensure HR files (physical and digital) are up to date, properly maintained, and audit-ready at all times. - Monitor timely and accurate submission of payroll inputs and coordinate closely with relevant departments. - Ensure consistency and standardization of HR practices across all locations. Team Management & Capacity Building - Line manage and supervise HR Officers, ensuring clear task allocation, follow-up, and performance management. - Provide ongoing coaching, technical guidance, and capacity building to HR Officers to strengthen service delivery. - Conduct regular check-ins, set objectives, and support professional development of team members. - Ensure continuity of HR operations through proper delegation and backup planning. Employee Relations - Oversee employee relations processes, ensuring proper handling, documentation, and resolution of grievances, disciplinary actions, and workplace conflicts. - Act as an escalation point for complex or sensitive cases and support investigations as required. - Analyze employee relations trends and provide recommendations to the P&C Coordinator to mitigate risks and improve workplace culture. Recruitment & Onboarding Oversight - Supervise and support end-to-end recruitment processes, ensuring quality, transparency, and compliance. - Provide guidance on recruitment strategies and participate in recruitment for mid and senior positions when required. - Ensure onboarding processes are consistently implemented. - Monitor recruitment trackers and ensure timely updates and reporting. Field HR Support & Coordination - Oversee HR support to field locations, ensuring timely and effective service delivery. - Ensure regular engagement with field teams to monitor HR needs, staff wellbeing, and operational challenges. - Support HR Officers in addressing field-level issues and strengthening communication. - Conduct field visits as required to support HR functions and initiatives. Staff Care, Safeguarding & GEDI - Support implementation and monitoring of staff care initiatives and duty of care practices. - Ensure safeguarding and GEDI principles are integrated into HR processes and practices. - Monitor HR Officers’ engagement with staff on wellbeing and escalate concerns as needed. - Contribute to reporting and tracking of safeguarding and GEDI-related a